Kathy Kilday is the Director for Quality Assurance for the National Foreign Language Center and currently serves as the Acting Director for Product Development.
As the Acting Director for Product Development, Ms. Kilday oversees NFLC performance on all product development contracts and supervises the second language acquisition, editing, web and mobile applications development, and art and media production teams. She serves on the Center’s Executive Committee, focusing on Center governance, strategic planning, the identification and pursuit of research and development initiatives, outreach and promotion of the Center’s mission and activities, and periodic reassessment of the Center’s policies and priorities.
As the Director for Quality Assurance, Ms. Kilday is responsible for determining and documenting quality standards and product development processes designed to meet those standards. She creates, maintains, and contributes to tools to guide the development process and ensure that the desired quality level is achieved for each project component. She works with project managers and functional unit leads to determine, document, coordinate, and monitor quality control actions taken to verify product quality at various stages of development and report and correct problems.
Ms. Kilday earned a Bachelor of Arts in French from Georgetown University and a Master of Education from the University of Maryland. Prior to joining the National Foreign Language Center in 2009, she taught ESL in secondary, adult, and higher education settings and was a faculty member and Curriculum and Instruction Coordinator at the Maryland English Institute, the intensive English program at the University of Maryland, College Park.